topic Re: Community rewards in Get Support

Community rewards

CountyDownIeUk — Thu, 07 Apr 2022 03:29:10 GMT

For Community Rewards.

I see:

An email advising me of Top xx%

I see a advisement in notifications of Top xx%

Reward paid out in transactions

What I DON’T see is:

A badge in my badge collection

In My Rewards no $ in the month and no $ in total $’s earned

My Account is 6 months old. I find this to be a dismal reflection of what could be vs what I see.

Does any one see “What I DON’T see is:”??

Re: Community rewards

softech — Thu, 07 Apr 2022 03:34:53 GMT

@CountyDownIeUk

the badge system was down since Nov. I think last week, they started giving out Dec badges and some Jan badges, but some Jan badges were still missing

what you meant by "In My Rewards no $ in the month and no $ in total $’s earned " ??

They just give out Community Reward tonight at My Rewards, check it...

Re: Community rewards

JL9 — Thu, 07 Apr 2022 03:37:41 GMT

Is that just for the old rewards program and not the new one?

Re: Community rewards

JK8 — Thu, 07 Apr 2022 03:40:42 GMT

@CountyDownIeUk

Sign into the Rewards system and you should see something like this:

Re: Community rewards

CountyDownIeUk — Thu, 07 Apr 2022 03:47:48 GMT

@softech wrote:
@CountyDownIeUk

the badge system was down since Nov. I think last week, they started giving out Dec badges and some Jan badges, but some Jan badges were still missing
OK

what you meant by "In My Rewards no $ in the month and no $ in total $’s earned " ??
They just give out Community Reward tonight at My Rewards, check it...
I have checked My Rewards and there are no funds showing as rewarded this month or in my totals. But I have received community rewards and they show in my transactions.

Re: Community rewards

darlicious — Thu, 07 Apr 2022 03:47:53 GMT

@JL9

Your community rewards points will be in your community section of your rewards account.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private message only your full name, address, email, phone # and 4 digit acct pin #.

Re: Community rewards

softech — Thu, 07 Apr 2022 03:49:33 GMT

@JL9 It is there.. as $ or as Point , depends if you are on the old or new system.

Re: Community rewards

JK8 — Thu, 07 Apr 2022 03:58:51 GMT

@CountyDownIeUk

If you are on the old rewards system then the only place you will see your community reward is in the Rewards system. It will not appear under your transaction history or Available Funds in self service until your renewal date.

Edit: Did you participate in the community last month? If you look at bravos for last 30 days where did you place?

Edit: I see you as of now #17. You definitely should have received something.

Re: Community rewards

JL9 — Thu, 07 Apr 2022 04:07:27 GMT

I don't see anything in there at all, maybe I wasn't lucky enough to get any. Although I would find it hard to believe I didn't at least get into top 50%?? but who knows maybe it is different for people in the new sh#(#ier version of rewards lol

Re: Community rewards

CountyDownIeUk — Thu, 07 Apr 2022 04:07:58 GMT

Ok just a bit more. On April 1 I received an email that I was in top 10% = $5.

The email dated April 1 said reward was for January....kind of haywire for sure.

Today April 6 was my payment date. No $5 credit.

I then questioned it with a CSA and is a mish mash of nothing but ended in saying $10 was being held for my next payment. I don’t think the CSA did a good job as I can’t figure his $10 figure. I find it odd that I was advised April 1 but no credit April 6.

Before I contacted the CSA I checked my rewards on the afternoon of April 6 and the this month and total to date earned both showed ZERO dollars.

Just checked again and here is what I see....did my inquiry reboot and fix my account? This is bazaar and sooooooo Mickey Mouse.

Now I will check my personal records to see if they match the $22 and $12 figures.

Re: Community rewards

softech — Thu, 07 Apr 2022 04:09:48 GMT

@JL9 wrote:
I don't see anything in there at all, maybe I wasn't lucky enough to get any. Although I would find it hard to believe I didn't at least get into top 50%?? but who knows maybe it is different for people in the new sh#(#ier version of rewards lol

@JL9 maybe the points won't show up that early? keep checking in the next 3 days and let us know once you see your Community reward points there.

Re: Community rewards

softech — Thu, 07 Apr 2022 04:13:55 GMT

@CountyDownIeUk What you see is for March reward, they just post it in the last hour or two.

the email you got on April 1 was lilkely about Jan rewards. It was April 1 they were fixing the Dec and Jan badges (giving out the long overdue badges) and likely that triggered the email about rewards on those month. (but I don't think I got the email myself).

Re: Community rewards

JK8 — Thu, 07 Apr 2022 04:14:53 GMT

@CountyDownIeUk

Maybe it just took the PM servers some time to populate the rewards tonight. Congratulations on your reward.

Re: Community rewards

CountyDownIeUk — Thu, 07 Apr 2022 04:17:14 GMT

@JK8

As I previously mentioned the community reward show in my transactions. And you say not??

Those dollars have to show to give the proper balance on your My Account. That is fundamental record keeping.

See below.

Re: Community rewards

JK8 — Thu, 07 Apr 2022 04:23:06 GMT

@CountyDownIeUk

Sorry, I meant the rewards you receive tonight will not show up in your transaction history or Available Funds until your next renewal date.

Re: Community rewards

dust2dust — Thu, 07 Apr 2022 05:07:04 GMT

CountyDownIeUk: When your renewal date is around the reward payout it can get confusing. You might even get doubled up. Was your renewal overnight last night ? Or is it happening now?

Re: Community rewards

BKNS27 — Thu, 07 Apr 2022 05:44:36 GMT

@darlicious

I wonder if you have any inside information on the Top Contributors for March rewards?

😉

Re: Community rewards

darlicious — Thu, 07 Apr 2022 08:47:28 GMT

@JL9

Did you verify your community email?

@CountyDownIeUk

Seems correct if you are counting 5 community rewards (1×$2+4×$5=$22) but I can always check the Univac 5000 if need be....

@BKNS27

I bet there's some members getting a $10 reward for the first time.

@dust2dust

Lucky #13?😁

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private message only your full name, address, email, phone # and 4 digit acct pin #.

Re: Community rewards

JL9 — Thu, 07 Apr 2022 12:08:44 GMT

I did. As far as I know lol. Although when I was here years ago I don't know if I did bc when I came back last month I noticed that and verified it. But back then I still received community rewards and was obv under the old program.

Re: Community rewards

Yummy — Thu, 07 Apr 2022 12:40:38 GMT

What I can see, everything works as expected. Community rewards are usually added/reported on 7th or 8th of the month.

Maybe you were too eager to see rewards ahead of time.