topic Re: Data is not working in Get Support

Data is not working

amingley — Tue, 04 Jan 2022 19:25:59 GMT

Today was the day my autopay was to go through, but the money was not in the account. I assumed my data was not working due to needing to reactivate.

However, when I got home, I noticed that my account said I had a balance of $29.00 (do i owe this or....?), that I was owing $0.00, and that my next autopay date was October.

Yet, my phone is still not working. I'm not sure about texting, I sent them out, but I haven't received any back to know. The data is for sure off.

Thanks in advance for any help you can provide.

Re: Data is not working

Samianauman — Tue, 01 Aug 2017 19:30:45 GMT

Contact mod

Contact moderator by private message to help you with the process.
In your private message the following info
* PM account email address
* PM phone number
* Detailed explanation

Here is the link for how to contact
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Thanks

Re: Data is not working

Wafik — Tue, 01 Aug 2017 19:33:10 GMT

@amingley are you able to make phone calls?

Does your phone show bars of service and either LTE or some form of 3G next to them?

If it does and you think it is just your data that is not working, you may want to try reregistering your phone by powering it off and back on again and douple checking the data.

Or you can double check to make sure your APN settings are okay using the below thread.

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

If no to any of these questions, your best bet is to contact the mods if you haven't already.

You can contact them at @CS_Agent

Please provide them with the following:

* PM account email address
* PM phone number
* Detailed explanation