topic Re: iPhone X in Get Support

iPhone X

Saltyfigs — Thu, 07 Apr 2022 02:22:04 GMT

I have a family member just switch providers to Public. Turns out the SIM card works but the new phone doesn’t add the data from plan. Does anyone know if there’s a solution to how we can use the IPhone X?

Re: iPhone X

softech — Thu, 07 Apr 2022 02:26:08 GMT

@Saltyfigs what you meant by " new phone doesn’t add the data from plan. " ?

you meant Mobile Data does not work on the new iPhone ? If so, what iOS version is that?

First update to the latest iOS, also , make sure you update the latest Carrier Profile

Re: iPhone X

will13am — Thu, 07 Apr 2022 02:28:35 GMT

@Saltyfigs , try doing a network reset and see if the phone will auto populate the correct APN settings. Here is the help article if you have to do things manually.

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-iphone

Re: iPhone X

BKNS27 — Thu, 07 Apr 2022 02:37:34 GMT

@Saltyfigs

You can try rebooting the phone by powering off the phone then power back on again.

Re: iPhone X

JL9 — Thu, 07 Apr 2022 03:34:25 GMT

An iPhone X should have no issue with the data working properly, hopefully the suggested steps rectified your problem.