topic Re: incorrect ESN / MEID in Get Support

incorrect ESN / MEID

binny5102 — Thu, 07 Apr 2022 01:29:21 GMT

Hi,

I have setup Public mobile account and trying to transfer the number from Lucky mobile.

I got a text from Public that ESN/MEID is incorrect.

What do I need to do?

Re: incorrect ESN / MEID

BKNS27 — Thu, 07 Apr 2022 02:34:31 GMT

@binny5102

Use the IMEI number of the phone. To get the number by dialing #*06# on the phone then enter it on page 1 on the activation page. If you already activate the SIM, contact a CS_Agent.

But it is better to use your Lucky account number.

Re: incorrect ESN / MEID

esjliv — Thu, 07 Apr 2022 01:33:32 GMT

@binny5102 - you can submit a ticket with CSA.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:

Private Message to Public Mobile Customer Support Agents (CSA)

Or, you could try the porting phone number to get it sorted out. Check your Private Messages Inbox.

Re: incorrect ESN / MEID

softech — Thu, 07 Apr 2022 01:33:40 GMT

@binny5102 PM likely expecting the account number for Lucky instead of using IMEI

You are an exiting customer and requesting Change Number via My Account? If so, please login again and enter the Lucky's account number.

Re: incorrect ESN / MEID

HALIMACS — Thu, 07 Apr 2022 01:34:06 GMT

@binny5102

I would suggest contacting PM via private message link here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and ask them what they require.

Try the IMEI number , get it by dialling, *#06#

Re: incorrect ESN / MEID

darlicious — Thu, 07 Apr 2022 01:41:35 GMT

@binny5102

Don't use the IMEI# use your account number instead. I will send you the telusporting department phone number via private message and you can request your port again.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: incorrect ESN / MEID

binny5102 — Thu, 07 Apr 2022 01:51:59 GMT

xxxxxxxxxxxx

xxxxxxxxst sw, Calgary xxxx

xxxxxxxxxxxx

403xxxxxxxx

*xxxx

Re: incorrect ESN / MEID

softech — Thu, 07 Apr 2022 01:52:46 GMT

@binny5102 This is a open forum here,we are all just customers like you . please remove your information. Modify your post and delete them.

thanks @computergeek541 !!

Re: incorrect ESN / MEID

dabr — Thu, 07 Apr 2022 01:56:49 GMT

My guess is that OP was responding to the post by @darlicious to include all those details as noted at the end of her post. New customers don't always know that information is meant to be supplied to CSA's only.

Re: incorrect ESN / MEID

softech — Thu, 07 Apr 2022 02:01:25 GMT

@dabr I think you are right.

@darlicious , maybe it is good to update that line about pre-verify ...

Re: incorrect ESN / MEID

darlicious — Thu, 07 Apr 2022 02:35:21 GMT

@softech

I guess I am 1/1500. I will reconsider my wording and warn @BeachNBeer to do the same. I'm not quite sure how you miss clicking on the link but nonetheless I apologize to @binny5102 for not being clearer. BTW....your private message box is the envelope icon next to your avatar at the top right corner of your screen. That is where my initial private message to you with the telus porting department phone # for you to call.

Is it safe to assume you won't post any sensitive account info again despite my soon to be clarified last line of my post?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private message only your full name, address, email, phone # and 4 digit acct pin #.

Re: incorrect ESN / MEID

esjliv — Thu, 07 Apr 2022 02:44:29 GMT

@darlicious no need to add that continously to the forum and continously into the same thread over and over again, incessantly, uncessarily to boot.

Enough of the nonsense, don't you think?

CSA will ask what they need from you, if anything needed.

Better yet, Simon already does the work for you and CSA.

Also, I private messaged OP that tells the phone number in the second response.

Missed that?

Re: incorrect ESN / MEID

Camera4617 — Thu, 07 Apr 2022 02:50:55 GMT

@binny5102 Not related to your question, but is there any specific reason why you are switching from Lucky? (if you don't mind sharing, of course)

Re: incorrect ESN / MEID

darlicious — Thu, 07 Apr 2022 03:07:19 GMT

🐡

Re: incorrect ESN / MEID

BeachNBeer — Thu, 07 Apr 2022 03:48:10 GMT

@darlicious 🍿🍿