topic Re: SIM Card in Get Support

SIM Card

Shola — Thu, 07 Apr 2022 00:28:42 GMT

I ordered a new SIM card - Triple Punch SIM Card × 1, but up to date, I have not received the SIM

Got notification on Mar 23/2022 that it's been shipped but i have not received it

The order number - 288176

Re: SIM Card

esjliv — Thu, 07 Apr 2022 00:34:07 GMT

@Shola wrote:
I ordered a new SIM card - Triple Punch SIM Card × 1, but up to date, I have not received the SIM
Got notification on Mar 23/2022 that it's been shipped but i have not received it
The order number - 288176

@Shola - you can check on the status of your order/shipment by checking with CSA agents.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:

Private Message to Public Mobile Customer Support Agents (CSA)

Re: SIM Card

HALIMACS — Thu, 07 Apr 2022 00:52:38 GMT

@Shola

If you need it sooner, go to Walmart or London Drugs, or another mobile merchant to get one.

If you live in the Toronto area, check out Contact us – Canadian Cell Supplies for locations - quick and cheap to buy it there.

It's always a good idea to have a spare SIM anyway (i.e. if you lose or want to refer someone else here), so consider getting it this way.

Re: SIM Card

softech — Thu, 07 Apr 2022 01:01:31 GMT

@Shola Current promotion work in in-store activation as well as online self activation. So, without worry being not able to get the promotion, you can try to activate in a local mobile store. Most stores will give out free SIM if you activate with them. So, just check it with your local store and activate there.

Re: SIM Card

JL9 — Thu, 07 Apr 2022 01:25:34 GMT

Unfortunately getting it shipped by PM is takes longer than everywhere else by a mile and then some.

Re: SIM Card

Shola — Mon, 11 Apr 2022 16:07:08 GMT

Thanks a lot

I have contacted the CSA team

Much appreciated