topic Re: Plan doesn't work after payment in Get Support

Plan doesn't work after payment

jeffreyip — Tue, 04 Jan 2022 19:25:57 GMT

I renewed my 120 days today but my phone still has no data. How come?

NDesai — Tue, 01 Aug 2017 18:23:09 GMT

Login to your self-serve account and confirm your plan is active and has data under Add-ons. Does calling or texting working?

Acekiller — Tue, 01 Aug 2017 18:29:12 GMT

Since you 'renewed', I am assuming it was working before? If so, time to give the mods a shout and let them fix the issue.

Samianauman — Tue, 01 Aug 2017 18:39:12 GMT

Here s how to contact mod

Contact moderator by private message to help you with the process.
In your private message the following info
* PM account email address
* PM phone number
* Detailed explanation

Here is the link for how to contact
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Thanks

mcandito — Tue, 01 Aug 2017 18:49:07 GMT

following

jeffreyip — Tue, 01 Aug 2017 19:52:02 GMT

Yes - calling and texting works. It's data that doesn't (i ran out previously but have since renewed).

jeffreyip — Tue, 01 Aug 2017 19:52:29 GMT

Thank you!