topic Data in Get Support

Data

Shasha1 — Wed, 06 Apr 2022 21:54:58 GMT

My data is not connecting to my phone

Re: Data

Shasha1 — Wed, 06 Apr 2022 21:55:59 GMT

It is saying 3g network

Re: Data

BeachNBeer — Wed, 06 Apr 2022 21:56:24 GMT

@Shasha1 Have you logged into your account to confirm you still have data left? Has your data ever worked? What did you try to get your data working? Reboot, turn on Airplane mode then turn off? What model phone do you have?

Re: Data

BKNS27 — Wed, 06 Apr 2022 21:58:49 GMT

@Shasha1

Try checking if Cellular Data is turned on. Go to your Settings under Cellular.

What phone are you using?

Re: Data

HALIMACS — Wed, 06 Apr 2022 21:56:51 GMT

@Shasha1

Did you just newly activate?

Are you out of data, check your My Data & Add-On section of your self-serve account. If nothing showing there, you're out of data.

You can purchase more through the Purchase Add-On section.

You can also try manually switching your network to 3G if you're having data issues on the network.

Re: Data

esjliv — Wed, 06 Apr 2022 21:56:53 GMT

@Shasha1 - ensure you have the data option selected to ON in the settings of your phone.

Try restarting it, or toggling into airplane mode.

You can also try to perform a reset of your device's network settings.

Re: Data

computergeek541 — Wed, 06 Apr 2022 21:57:06 GMT

@Shasha1 wrote:
My data is not connecting to my phone

So that others may be able to provide you with valid suggestions, can you answer a few questions? Are you a new customer or are otherwise using a new device? Has data ever worked or has it only stopped working recently?

Re: Data

hTideGnow — Wed, 06 Apr 2022 21:58:04 GMT

HI @Shasha1 was data working on this phone before?

first try to reboot your phone and try again

Also, login to My Account and check if there is any data left from My Data & Add-Ons

If still not working, tell us what kind of phone you have

Re: Data

esjliv — Wed, 06 Apr 2022 21:59:18 GMT

Oh wow, that was alotta responses close together! 😂

If you have data left on your plan and other suggestions are not working, check your APN settings:

https://www.publicmobile.ca/en/on/get-help/articles?q=apn