topic Re: Data Not Working in Get Support

Data Not Working

drewber83 — Wed, 06 Apr 2022 17:57:46 GMT

My data isn't working. In the corner I have bars but no 4G, LTE etc. I have lots of data remaining in my buckets and the data settings appear accurate. I deleted them and re did them and I also rebooted my phone and tried going into airplane mode and back. Any other ideas of why I can't access my data?

Re: Data Not Working

softech — Wed, 06 Apr 2022 17:59:36 GMT

@drewber83

Are you getting calls or able to make calls without problem?

Try to change the network to 3G ONLY and WCDMA ONLY and see if it works

Also, make sure your Mobile Data is Enabled and you don't have a data limit set on the device

Re: Data Not Working

dust2dust — Wed, 06 Apr 2022 17:59:53 GMT

Data turned on? Do you mean the APN settings? If you re-did those then maybe there's a typo now.

Re: Data Not Working

hairbag1 — Wed, 06 Apr 2022 18:00:04 GMT

Log in to your account / My Data and Add-ons to see how much data is remaining. If you see no mention of data...that means its gone until next renewal.

Re: Data Not Working

drewber83 — Wed, 06 Apr 2022 18:04:14 GMT

As stated I have data left. 1036MB used of my 3GB and my 2GB bonus still all there plus another 2GB bucket half used. The settings are correct. Yes I can make calls and receive calls and send and receive texts. It's specific to my data connection with public

Re: Data Not Working

dust2dust — Wed, 06 Apr 2022 18:08:24 GMT

Do any apps get connected? Browser? Email? The idea of settings on the phone self-limiting your usage was a good one. Public is 30 days not monthly.

Re: Data Not Working

hairbag1 — Wed, 06 Apr 2022 18:09:32 GMT

So has your data been working, on this phone previously ? What kinda phone you using ?

Re: Data Not Working

softech — Wed, 06 Apr 2022 18:10:27 GMT

@drewber83

You tried the 3G ONLY settings on your Network type?

Are you on Android? Android has a setting to limit the monthly data, except the fact that the device counting it monthly while PM is running on the 30 days cycle. The difference could make the data counter mixing up with the cycle date and stopped your data

Also, if you have another phone around, try to put your PM SIM into the other phone and test

Re: Data Not Working

LeePublic — Wed, 06 Apr 2022 18:14:03 GMT

What's the model of your phone? @drewber83

Re: Data Not Working

BeachNBeer — Wed, 06 Apr 2022 18:17:26 GMT

@drewber83 Screenshot of APN settings (If it's an android) would help scratch one thing off the list in determining what your issue might be

Re: Data Not Working

drewber83 — Wed, 06 Apr 2022 18:17:49 GMT

Samsung Flip 3 5G. 4Gigs is when my phone stops data and I'm at 1.36GB. I know the buckets are 30 days regardless I have tons of data left it's not a bucket issue. I tried the data with LTE, CDMA and GSM only modes. None of them fixed it. I've done tech support back when the blackberry was still on 2G so I know most troubleshooting steps. Its worked up until 8-9am today and then suddenly nothing.

Re: Data Not Working

hTideGnow — Wed, 06 Apr 2022 18:18:57 GMT

HI @drewber83 Does data ever worked on this phone? or is this a new phone?

Re: Data Not Working

drewber83 — Wed, 06 Apr 2022 18:19:22 GMT

Re: Data Not Working

drewber83 — Wed, 06 Apr 2022 18:19:42 GMT

Re: Data Not Working

hTideGnow — Wed, 06 Apr 2022 18:20:38 GMT

HI @drewber83 You have Wifi turned on. True to turn off Wifi and test

Re: Data Not Working

drewber83 — Wed, 06 Apr 2022 18:21:51 GMT

Re: Data Not Working

softech — Wed, 06 Apr 2022 18:24:40 GMT

@drewber83 Any chance you have any VPN app setup (some people installed it themselves, some got it via work or school)

Also check your Mobile Data page, is the Data Limit enabled?

Re: Data Not Working

drewber83 — Wed, 06 Apr 2022 18:27:14 GMT

No VPN apps.

Re: Data Not Working

softech — Wed, 06 Apr 2022 18:28:56 GMT

@drewber83 What happen when you change the Preferred network to 3G ONLY?

Re: Data Not Working

BeachNBeer — Wed, 06 Apr 2022 18:29:25 GMT

@drewber83 Thanks for screenshots. APNs matches exactly what I have in my Samsung.

If you can edit/change them you could try changing these two below to the following. Instead of MMSC link aliasredirect etc change it to the below and then change port 8799 to port 80.

MMSC proxy: 74.49.0.18
MMS port: 80