topic Re: Help Please in Get Support

Help Please

fatfrog — Wed, 06 Apr 2022 16:46:14 GMT

I am unable to log on to help to simply change my email.

I go through verification and input the last number I called and get an sms code and as soon as I enter it the page reloads.

Getting really old.

Why can't we change our email online ?

What do I do ?

Can someone help ?

Re: Help Please

BeachNBeer — Wed, 06 Apr 2022 16:50:57 GMT

@fatfrog You can change the forum email online but you need to contact support to change account email. To change forum email. Click your badge top right on these forums and select my settings.

For account email sent a private message to the support team at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.

Re: Help Please

JL9 — Wed, 06 Apr 2022 16:59:36 GMT

Bit of a pain for sure, but extra precaution for security.

Re: Help Please

Meow — Wed, 06 Apr 2022 17:00:21 GMT

You cannot change your email by yourself.

Contact agent to do that for you.

Send a private message to the CSA - agent by clicking Here

Re: Help Please

hTideGnow — Wed, 06 Apr 2022 17:03:44 GMT

HI @fatfrog you cannot make the change to the email used in My Account yourself . you have to contact PM CS Agent and they will do it for you. Can you login to your My Account using the old email address? you can ask them to reset the password on the same ticket if you need to:

send a private message to CS Agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent