topic Data in Get Support

Data

ryanbfriedman — Wed, 06 Apr 2022 14:36:41 GMT

I Used all data and I bought an extra. i

It charged my credit card $15. Can you check my account as the data wasn’t added and I can’t access Cellular.

Re: Data

dust2dust — Wed, 06 Apr 2022 14:38:53 GMT

You probably didn't do the second step of buying the add-on. You probably still see the $15 in your balance. Go back to purchasing and buy the add-on with the money in your balance.

Re: Data

softech — Wed, 06 Apr 2022 14:39:42 GMT

@ryanbfriedman Buying add-on is a 2 steps process:

1. Load fund

2. Actual buying of the addon

Many did loading the fund and unaware that they need to go back and buy the addon after

Do you see $15 sitting as Available Fund in your My Account? If so, then yes, you missed step 2. Please go back and buy the addon now. Pm will not charge you again but will use the fund in Available Fund for the purchase

Re: Data

ryanbfriedman — Wed, 06 Apr 2022 14:50:53 GMT

Did the extra step. Thx. Can I check I have Cellular now?

Re: Data

dust2dust — Wed, 06 Apr 2022 14:51:49 GMT

If you see the 1gb line in my data & add-ons you should be set.

Re: Data

softech — Wed, 06 Apr 2022 15:16:05 GMT

@ryanbfriedman wrote:
Did the extra step. Thx. Can I check I have Cellular now?

@ryanbfriedman Maybe reboot your phone once