topic Re: Transferred phone number not working in Get Support

Transferred phone number not working

fanofpublic — Wed, 06 Apr 2022 01:39:48 GMT

Activated my service today. Transferred phone number. Charges have gone through but have no working phone line. Tried shutting off and restarting my phone several times. Unable to sign in to my account because it says my email and password not working. Very unimpressed with the service and lack of customer support. Wished I had never started down the road with this company.

Re: Transferred phone number not working

softech — Wed, 06 Apr 2022 01:42:55 GMT

@fanofpublic What you meant by no working phone line?

Can you make outgoing calls? If so, you just cannot receive incoming calls?

If you cannot make outgoing calls, too. Is there any error showing on the phone? No SIM? SIM not provisioned? No Network?

yes, PM support is all online, you will need to open ticket with PM Support and have them to check your issue. Also, let them know you cannot login My Account and they will look into it as well.

To open ticket, please direct message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Transferred phone number not working

dust2dust — Wed, 06 Apr 2022 01:49:43 GMT

Did any errors occur as you finished? Can you try to create the account now? What kind of phone are you using? Which provider did you transfer from?

Re: Transferred phone number not working

esjliv — Wed, 06 Apr 2022 01:55:37 GMT

@fanofpublic - did you activate in-store? If so, your self serve account may not be created yet. You can register for one here: https://selfserve.publicmobile.ca/self-registration/

Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

Can you try your SIM into another compatible phone to see if any services work?

Re: Transferred phone number not working

darlicious — Wed, 06 Apr 2022 02:06:56 GMT

@fanofpublic

Looks like you won the trifecta of glitches! Was your port successful? Did you reply YES to the PAT (porting authorization text)within 90 minutes of receiving it? Put your old SIM card in your phone and see if it still works. If it does then that's a lucky unlucky bonus because if your port failed then at least you have a working service while you get your pm service working.

Most importantly contact customer support as softech directed you or send a private message with "Partial Activation" in the subject line. Leave a detailed message telling the CSA that your account didn't set up and your SIM card did not provision correctly upon activation.

If your old SIM card works you can ask the CSA after they fix your pm account and SIM card to reinitiate your port request. Reply YES to the PAT and switch SIM cards. Reboot your phone.

Hopefully your port completes in about a half hour. Your outgoing pm services will be working and your self serve account will be accessible. When your incoming services start working your port has completed and you will have completed a reverse trifecta and be a 100% winning customer of public mobile!

Good Luck!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Transferred phone number not working

computergeek541 — Wed, 06 Apr 2022 04:44:29 GMT