topic Re: I WAS CHARGED INCORRECT AMOUNT in Get Support

I WAS CHARGED INCORRECT AMOUNT

Jimmysu26 — Wed, 06 Apr 2022 00:52:26 GMT

Before was charged $13.56,now is $16.95. I have $15 plan with autopay and loyalty reward. pls help thank you.

Re: I WAS CHARGED INCORRECT AMOUNT

softech — Wed, 06 Apr 2022 00:55:02 GMT

@Jimmysu26 that was a $3 +tax difference.

Any chance you have migrated to the new reward system (Public Points)? if so, the reward will not be applied monthly as before. You will have to collect till 15 points and then request to convert 15 points into $15 bill credit.

Re: I WAS CHARGED INCORRECT AMOUNT

Dunkman — Wed, 06 Apr 2022 00:55:04 GMT

@Jimmysu26

Maybe screenshot your payment history page. Omit any personal information. That would provide valuable information. Maybe your autopay/loyalty rewards were not applied.

Re: I WAS CHARGED INCORRECT AMOUNT

dust2dust — Wed, 06 Apr 2022 00:55:17 GMT

Did you change to the points system? Did you use the lost/stolen option in the last month? Was your renewal last Friday?

Re: I WAS CHARGED INCORRECT AMOUNT

Jimmysu26 — Wed, 06 Apr 2022 00:58:34 GMT

problem fixed it's the system error .REFUND next payment ,thanks