topic Re: reactivating my account in Get Support

reactivating my account

kakaee — Tue, 05 Apr 2022 19:01:44 GMT

My account is expired and deactivated due to credit card expiry date. I have renewed the payment with new credit card , but still not allowing me to reactivate the account.

Re: reactivating my account

BKNS27 — Tue, 05 Apr 2022 19:03:59 GMT

@kakaee

Clear your browser cache, cookie and go incognito then login to your account to update your CC.

Re: reactivating my account

dust2dust — Tue, 05 Apr 2022 19:04:28 GMT

Can you call and text? What is your plan and what is your balance and what are any dates up top showing?

Re: reactivating my account

Yummy — Tue, 05 Apr 2022 19:11:10 GMT

To reactivate account, do manual pay, choose "Other" as payment type and pay your plan cost. Credit card has to be registered with PM. You can make only 2 attempts to pay this way. If it fails you will have to wait an hour to try again.

Once payment is completed, logoff and reboot the phone. Service/plan should automatically reactivate.

If it doesn't reactivate then go to the plans or usage page and click on the lost/stolen feature. Suspend your service. Log out/in. Resume your service. Your plan should automatically reactivate.

https://www.publicmobile.ca/en/on/get-help/articles/reactivate-a-suspended-plan

Re: reactivating my account

esjliv — Tue, 05 Apr 2022 21:47:25 GMT

@kakaee

Do you still have services?

If your renewal is tomorrow than the messages you are seeing on your self serve account may just be the 'normal' messages we all receive.

If you do not have services.

Try adding a $1 manually payment. If that does not help you resume, try listing your phone/account into lost/stolen status. Log out of your account, then go back to resume service.

Is your account active now.

If issues persists, methods to contact the Customer Support Agents (CSA): https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent