topic Re: Double charged in Get Support

Double charged

Bnewbury55 — Tue, 05 Apr 2022 17:06:44 GMT

hello, I was double charged for April. My plan is set to auto renew but my phone stopped working one day saying I needed to pay on my account. I thought that my auto renew may have expired so I did a payment myself. I looked at my credit card statement this morning and noticed I was double charged. The auto renew came out as well as the payment I put manually. I would like a refund please.

Re: Double charged

LeePublic — Tue, 05 Apr 2022 17:13:21 GMT

There's no refunds, as PM is prepaid. You can request a refund but the process takes up to 4 weeks.

Do you see the balance in your Self serve? you can keep that for future renewals.

Link: https://www.publicmobile.ca/en/on/get-help

Re: Double charged

hairbag1 — Tue, 05 Apr 2022 17:18:11 GMT

Log in to your account and see if the extra payment is sitting in Available Funds. If so, leave it there and it'll get used for next renewal...your cc won't get touched next time.

Re: Double charged

JL9 — Tue, 05 Apr 2022 17:49:23 GMT

Yeah, unless it isn't financially viable for you, you can leave it in your available balance and essentially your card won't be charged again until June as that balance will cover May

Re: Double charged

BKNS27 — Tue, 05 Apr 2022 18:43:47 GMT

@Bnewbury55

It was related to the AutoPay glitch on April 1. You have 2 options.
1 - you can leave it, the overcharge is sitting in your account as credit so you paid for 60 days

2 - reach out a CS_Agent for a refund.