topic Re: No service in Get Support

No service

HopfU — Tue, 05 Apr 2022 00:21:20 GMT

I have no service despite them taking the funds from my account. Anyone have any suggestions?

Re: No service

hairbag1 — Tue, 05 Apr 2022 00:22:07 GMT

Try toggling Airplane mode ON...then OFF.

Let us know if that helps.

Re: No service

HALIMACS — Tue, 05 Apr 2022 00:22:17 GMT

@HopfU

What do you hear when you dial *611?

Also, log into your self-serve account, what's showing in upper left for status?

Re: No service

esjliv — Tue, 05 Apr 2022 00:24:34 GMT

@HopfU wrote:
I have no service despite them taking the funds from my account. Anyone have any suggestions?

@HopfU - does your account status in self serve or by calling 611 say ACTIVE?

If so, try one or more of the below:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM, then reinserting it

*perform a reset network settings on your device

If the status is Suspended try adding a $1 top up manually to your Available Funds balance, then can you resume/reactivate services? If changed to Active, then reboot your phone.

Re: No service

HopfU — Tue, 05 Apr 2022 00:40:38 GMT

when i call 611 I get a list of things that are of no help, and my account says active

Re: No service

HopfU — Tue, 05 Apr 2022 00:41:43 GMT

did not help

Re: No service

esjliv — Tue, 05 Apr 2022 00:42:02 GMT

@HopfU - okay, Active account status. Good to know.

Are you a new activation here? did you port over a number from another provider?

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/