topic missing promo code in Get Support

missing promo code

tystephanie — Tue, 05 Apr 2022 00:38:42 GMT

Hello, this is Stephanie, I just port in my number from other carrier and activated my service with Public Mobile, but I didn't realize that I need to add the promo code 12MONTHS2GB to get the extra 2GB per month, would you pls help me manually add it? thank you.

Re: missing promo code

esjliv — Tue, 05 Apr 2022 00:40:12 GMT

@tystephanie wrote:
Hello, this is Stephanie, I just port in my number from other carrier and activated my service with Public Mobile, but I didn't realize that I need to add the promo code 12MONTHS2GB to get the extra 2GB per month, would you pls help me manually add it? thank you.

@tystephanie - we are all customers/members like you here.

To contact Public Mobile Representatives (CSA), by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

You can explain your situation and ask them to add it for you.

Re: missing promo code

ShawnC13 — Tue, 05 Apr 2022 00:41:55 GMT

Welcome to PM, did you sign up on a plan eligible for the bonus would be my first question. If the answer is yes you will need to create a trouble ticket through the chat bubble in the lower right-hand corner of the screen.

Re: missing promo code

BKNS27 — Tue, 05 Apr 2022 00:44:18 GMT

@tystephanie

Since you already activated your SIM. The promo code was on page 4 the payment page on the activation page.

You will need to contact a CS_Agent on this Community page by private messaging (envelope icon on top of page) or SIMon Chat button and type in Create a Ticket.

The CS_Agent are very accommodating and explain you missed entering the promo code.

Welcome to PM!

Re: missing promo code

tystephanie — Tue, 05 Apr 2022 01:04:03 GMT

Thank you