topic Re: Paid phone not resetting in Get Support

Paid phone not resetting

Digger77 — Wed, 05 Jan 2022 22:17:12 GMT

I've paid amount due but wont reset, what do i do. Its paid in full

Re: Paid phone not resetting

JoyLuck — Sun, 18 Oct 2020 21:08:42 GMT

@Digger77 wrote:
I've paid amount due but wont reset, what do i do. Its paid in full

Were you in suspended status? Is there a reactivate button in self service? Are you on auto pay?

Re: Paid phone not resetting

computergeek541 — Sun, 18 Oct 2020 21:08:54 GMT

@Digger77 Is your service working or does your self serve account only show an error? Are you saying that you paid late, topped up, but the money is sitting in available funds? If so, try clicking the reactivate button.

Re: Paid phone not resetting

esjliv — Sun, 18 Oct 2020 21:10:29 GMT

HEllo @Digger77 ,

Log into your Self-Serve account
Go to Plan and Add-Ons > Lost/Stolen Phone
Select Resume/Reactivate Service

Re: Paid phone not resetting

gpixel — Sun, 18 Oct 2020 23:08:36 GMT

@Digger77 contact customer support mods

click on the question mark chat bubble to the bottom right of your screen
type "no service"
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: Paid phone not resetting

Digger77 — Mon, 04 Apr 2022 21:48:02 GMT

Thank You

Re: Paid phone not resetting

hTideGnow — Mon, 04 Apr 2022 21:49:11 GMT

@Digger77 wrote:
Thank You

HI @Digger77 It has been 1.5 year 🙂

Re: Paid phone not resetting

Digger77 — Mon, 04 Apr 2022 21:50:52 GMT

Lol it has. Trying to earn brownie points.