topic Re: Return a cell phone in Get Support

Return a cell phone

Kathleen4 — Mon, 04 Apr 2022 20:14:40 GMT

I ordered an IPhone 8 for my husband from the list of refurbished ones on Public Mobile. It said good working condition and it does not work. I cannot get anyone to help me figure out how to return it. Is there a phone number I can call??

Re: Return a cell phone

JL9 — Mon, 04 Apr 2022 20:16:33 GMT

You can reach out to a CS Agent and orn a ticket to return it. They will need info to set that up, like order number etc but the process to return it seems pretty painless, other then time.

Re: Return a cell phone

JK8 — Mon, 04 Apr 2022 20:16:44 GMT

@Kathleen4

Have a look at this HDI:

https://www.publicmobile.ca/en/bc/get-help/articles/phone-warranty-returns-repairs

Re: Return a cell phone

dust2dust — Mon, 04 Apr 2022 20:16:44 GMT

https://www.publicmobile.ca/en/bc/get-help/articles/phone-warranty-returns-repairs

Re: Return a cell phone

ShawnC13 — Mon, 04 Apr 2022 20:17:15 GMT

@Kathleen4 sorry to hear that, have you visited this page CPO Warranty, Returns & Repair (publicmobile.ca)

Re: Return a cell phone

BKNS27 — Mon, 04 Apr 2022 21:20:24 GMT

@Kathleen4

What is the detail of the problem with the iPhone 8?

Maybe we can help troubleshoot the problem…it might be a simple solution.