topic Re: Service outage in Get Support

Service outage

B_R — Mon, 04 Apr 2022 14:56:39 GMT

Is anyone else experiencing a service outage? Mine began yesterday and is overlapping into today, I'm not able to use my cellular data.

Re: Service outage

softech — Mon, 04 Apr 2022 14:57:33 GMT

@B_R If you login to My Account, is it showing Account status Active? Just want to make sure you didn't get caught with Autopay Failure

Re: Service outage

dust2dust — Mon, 04 Apr 2022 14:59:24 GMT

Look for mentions of data under my data & add-ons. If not shown then you've used your data.

Re: Service outage

Meow — Mon, 04 Apr 2022 15:08:44 GMT

Could you confirm that you do have available data on your plan or add-on?

Try rebooting your phone. Remove/insert SIM.

No issues with service in GTA...

Re: Service outage

JL9 — Mon, 04 Apr 2022 16:01:13 GMT

When was your last renewal if it worked on friday and saturday for you I don't think it would be bc of the PM outage and autopay issues. So may be out of data, check all those suggestions and if nothing works, open a ticket.

Re: Service outage

B_R — Mon, 04 Apr 2022 16:04:16 GMT

Totally understand, went through that headache a couple weeks ago. Yes, my account is active.

Re: Service outage

B_R — Mon, 04 Apr 2022 16:04:50 GMT

It shows that I have over 2 GB left

Re: Service outage

B_R — Mon, 04 Apr 2022 16:05:50 GMT

Yes, I do have available data, and my plan is active. At work right now, but I will try restarting my phone and reinserting the SIM later today.

Re: Service outage

B_R — Mon, 04 Apr 2022 16:06:18 GMT

I have a few more things to check later today but I probably will be opening a ticket

Re: Service outage

B_R — Mon, 04 Apr 2022 16:06:49 GMT

Thank you everyone for your suggestions, I'm going to wait till later today when I have some more time and look into the issue slightly further in terms of hardware on my end. If I can't figure it out then I will submit a ticket. Cheers!

Re: Service outage

dust2dust — Mon, 04 Apr 2022 16:09:08 GMT

You turned on data? 🙂 Has anything changed with the phone? You can call and text?

Re: Service outage

Meow — Mon, 04 Apr 2022 16:09:41 GMT

Please let us know if you manage to get data service back and what did you do to have it back (or not).

As you have available data and service is active it should work?!?

Could try your SIM in another phone just to eliminate potential hardware problem.

Re: Service outage

B_R — Mon, 04 Apr 2022 16:20:27 GMT

Just got service back, just had to restart my phone *head desk*. Thank you all for your help 🙂