Account login issue

Shruthi — Mon, 04 Apr 2022 03:47:34 GMT

Account is locked. Please unlock

Re: Account login issue

softech — Mon, 04 Apr 2022 02:36:17 GMT

@Shruthi It could just be a temporary lock, just wait an hour and try again.

If you still unable to login, try to use the Forgot password link first (https://selfserve.publicmobile.ca/forgot-password/), enter the correct email address and then answer the security question

If you are still unable to reset it that way, then you will have to open a ticket with PM Support to have them reset it for you:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

***Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

topic Account login issue in Get Support

Account login issue

Re: Account login issue