topic Re: Payment in Get Support

Payment

Cookiemonster23 — Sun, 03 Apr 2022 19:55:53 GMT

I paid my sons phone bill and his plan is not working

Re: Payment

dabr — Sun, 03 Apr 2022 20:02:24 GMT

@Cookiemonster23 It might be because PM has been experiencing autopay/payment failure issues since April, 1st. You can try submitting a ticket to customer support via the chatbot bottom right of the screen.

While you wait for a response you can try the lost/stolen trick by logging into your account, select Plans/Add-ons tab, then Lost/Stolen, Suspend Service. Log out and back in after couple of mins and this time Resume Service and log out and reboot the phone. Other customers have said this has worked for them so it's worth a try.

Re: Payment

JL9 — Sun, 03 Apr 2022 20:34:56 GMT

Most likely the provider issue from Friday, if you lol at some recent topics or use the search bar there are a ton of various methods that have worked with differing success for most of those who have been affected

Re: Payment

esjliv — Sun, 03 Apr 2022 20:37:25 GMT

@Cookiemonster23 wrote:
I paid my sons phone bill and his plan is not working

@Cookiemonster23 - what does the account status say? https://selfserve.publicmobile.ca/

ACTIVE or SUSPENDED?

If the above suggestions do not work, contact Public Mobile Representatives (CSA), by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent