topic Re: Lost sim chip in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-sim-chip/m-p/807897#M539429 <P>Using your self serve for this is pretty easy. My coworker had to do it and it was seamless&nbsp;</P> Sun, 03 Apr 2022 20:29:22 GMT JL9 2022-04-03T20:29:22Z Lost sim chip https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-sim-chip/m-p/807876#M539411 <P>Lost my sim chip when getting my phone battery replaced, in Mexico. When I get a new sim chip will I lose my account status?</P> Sun, 03 Apr 2022 20:03:35 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-sim-chip/m-p/807876#M539411 jeffnick 2022-04-03T20:03:35Z Re: Lost sim chip https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-sim-chip/m-p/807879#M539414 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/140395">@jeffnick</a>&nbsp; - you will not lose your account or phone number when you lose your SIM card.</P><P>When you obtain a new card you can have the SIM swapped on your account so that everything gets moved over to the new SIM card.</P><P>&nbsp;</P><P>Have a read over this article.</P><P>See "<STRONG>How To Change Your SIM Card</STRONG>" at the bottom of this Help Article:&nbsp;<A href="https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud" target="_blank">https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud</A></P> Sun, 03 Apr 2022 20:06:36 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-sim-chip/m-p/807879#M539414 esjliv 2022-04-03T20:06:36Z Re: Lost sim chip https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-sim-chip/m-p/807897#M539429 <P>Using your self serve for this is pretty easy. My coworker had to do it and it was seamless&nbsp;</P> Sun, 03 Apr 2022 20:29:22 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Lost-sim-chip/m-p/807897#M539429 JL9 2022-04-03T20:29:22Z