topic Re: Plan expired - Autopay did not work ? in Get Support

Plan expired - Autopay did not work ?

HL612 — Sun, 03 Apr 2022 19:59:09 GMT

I received a text from Public mobile saying my plan has expired due to insufficient funds on April 01, 2022. My wife and I both are under autopay for public mobile services and she told me she received a text saying our bill is autopaid and rewards are added. On April 03, when I tried to use my cell phone, I was told but auto voicemail that my plan is expired and I need to make payments to reuse the service. I dialed *611 hoping to make payment but after 3 attempts, my digit code was not accepted. I logged in to my account and make payment of $10 and it was uploaded. However, my phone service is still not working , and when I tried to call out, it again said " your plan is expired ". The funny thing is that I received a text saying my rewards was uploaded for my cell service, when it was not even working,

I have sent a ticket , but I am desperately needing to have my phone service reactivated by tomorrow as I need to use it for my work.

Did anyone has this issue recently , and how fast was your cell phone reactivated ?

Desperato

Re: Plan expired - Autopay did not work ?

hairbag1 — Sun, 03 Apr 2022 20:02:32 GMT

Try this...log in to your account / Plan and Add-ons / Lost - Stolen and toggle to Suspend. After a minute, repeat process but Unsuspend.

Reported earlier that this might work in some cases.

Re: Plan expired - Autopay did not work ?

esjliv — Sun, 03 Apr 2022 20:04:26 GMT

@HL612 - hopefully, you receive a response from your ticket soon.

There was a wide spread autopay issue on April 1st, and continued reports over the last couple days about services still not working, and accounts not activating.

If this was what was affecting you, and you have no services working, try manually adding enough funds to pay the amount of your plan. When you do choose the "other" amount, not the "amount owing"...(this method can be finicky).

If that still does not let your please reactivate then list your phone into lost/stolen status.

Then go back and reactivate it.

Does it say ACTIVE status when you log into self serve?

If so,

Have you restarted your phone? Try that.

Also perhaps remove your SIM card, then reinsert it.

Re: Plan expired - Autopay did not work ?

Yummy — Sun, 03 Apr 2022 20:06:58 GMT

Oh, yes. BIG PM outage with autopay on April 1st. Just search forum; hundreds of messages and complains in regards of no service even credit cards were valid, autopay in place, etc.

Some have services worked after manual pay, some not depending on your luck.

Did you try rebooting your phone? Removing and inserting back your SIM?

Since you already created ticket only thing you can do is to wait for agent to get back to you.

Re: Plan expired - Autopay did not work ?

HL612 — Sun, 03 Apr 2022 20:30:07 GMT

unfortunately , tried the payment n suspend service method, but did not work. Yet to try rebooting service. CS agent replied they are working on it😪

Re: Plan expired - Autopay did not work ?

JL9 — Sun, 03 Apr 2022 20:31:46 GMT

Yeah they have dealt with several hundred customers in the same boat, hopefully yours is rectified today as it seems to have been sort of trickling down somewhat slowly

Re: Plan expired - Autopay did not work ?

darlicious — Mon, 04 Apr 2022 08:12:47 GMT

@hairbag1

To force a payment or to reprovision your sim card via lost/stolen you must log out after suspending your service. Log back in and resume service via lost/stolen. Presto! Chango! The magic happens!🎩🐇👈

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Plan expired - Autopay did not work ?

Luddite — Wed, 13 Apr 2022 21:41:51 GMT

@HL612 "I am desperately needing to have my phone service reactivated by tomorrow as I need to use it for my work."

I have concluded a residential phone service, cellular or landline, alone is not a good solution if you cannot tolerate several days without service. A business voip service seems to offer the best balance of dependability and price BUT I am not an expert just an interested bystander on business service.

Some reading for you:

VOIP: https://top5voipproviders.com/ca/ and https://www.gonevoip.ca/

STILL WANT PM for the price: https://productioncommunity.publicmobile.ca/t5/Getting-Started/100-SERVICE/m-p/183753#M33693