topic Re: Phone stolen in Get Support

Phone stolen

Frankiegetz1 — Sun, 03 Apr 2022 18:28:03 GMT

Last week I switched over to public mobile, from chatter and my phone was stolen the same day my service was hooked up I never even had a chance to set up an account online no I bought a new SIM card put my phone number on I can't do that cuz I don't have an account please help me

Re: Phone stolen

MarieRamsey — Sun, 03 Apr 2022 18:30:39 GMT

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Follow this link to send a private message to the customer service agent currently online. They are the only ones that will be able to assist you at this point.

The forum posts here just give you answers from other customers.

Re: Phone stolen

hTideGnow — Sun, 03 Apr 2022 18:30:52 GMT

Hi @Frankiegetz1 , so your account with PM was setup and PM charged you?

You will need to open ticket with PM and get them to switch sim for you

Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

type: Contact CS Agent
Click "Contact Us"
Click "Other"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone stolen

esjliv — Sun, 03 Apr 2022 18:37:19 GMT

@Frankiegetz1 - I know I am including another link for you...this one is specific to SIM SWAPPING.

Click here to request a SIM Swap with the Public Mobile Customer Support Agents (CSA):

Submit ticket for a SIM SWAP