topic Re: Get Number back. in Get Support

Get Number back.

pacspatel — Sun, 03 Apr 2022 17:16:45 GMT

I am not using my number from last 100 days, neither I pay for services as I was out of canada.
I am back now and want to use same number, is there any way to get help from service provider to get number back ?

Re: Get Number back.

dust2dust — Sun, 03 Apr 2022 17:24:52 GMT

When did you last pay? If more than 120 days then the account will be gone. If you got the number from here then there's a chance you could get it back with a new account. If you brought the number from a different provider then you would have to start back with them.

Re: Get Number back.

Meow — Sun, 03 Apr 2022 17:34:45 GMT

You did not pay at least once during these 100 days (somewhere after day 11), after 90+ days of no payment your account is closed, deleted, number reassigned (most likely).

Re: Get Number back.

hairbag1 — Sun, 03 Apr 2022 17:45:17 GMT

@pacspatel wrote:
I am not using my number from last 100 days, neither I pay for services as I was out of canada.
I am back now and want to use same number, is there any way to get help from service provider to get number back ?

After being Suspended for more than 90 days...your PM account is closed and number is gone. You'll need a new sim to start a new account, using a different email address. If was originally a Telus number...they may be able to get it back...but don't count on it. Just get a new number.

Re: Get Number back.

BKNS27 — Sun, 03 Apr 2022 17:52:22 GMT

@pacspatel

Sorry your number is long gone.

Re: Get Number back.

hTideGnow — Sun, 03 Apr 2022 18:04:19 GMT

hi @pacspatel , can you login to My Account? If you call 1.855.4PUBLIC and enter your phone number, what did it say? I am afraid you missed the 90 days deadline

Re: Get Number back.

JL9 — Sun, 03 Apr 2022 20:40:51 GMT

You can check with a CSA but I wouldn't hold my breath unfortunately (if it's been that long)