topic Payment was made in Get Support

Payment was made

Fallsgirl78 — Sun, 03 Apr 2022 17:48:11 GMT

Payment was made through credit card auto pay however account says insufficient funds checked credit card went through what should I do

Re: Payment was made

Meow — Sun, 03 Apr 2022 17:55:58 GMT

When was payment made through autopay? Apr 1st?

Can you provide screenshot of your account with that message?

Re: Payment was made

will13am — Sun, 03 Apr 2022 17:56:54 GMT

@Fallsgirl78 , by chance did you have a renewal done a few days ago. There was an announcement of issues with renewals. It was subsequently confirmed as resolved. If this applies and your account continues to have problems, click on the chat symbol on the lower right corner of the webpage and initiate a support ticket.

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-System-Issue-Accounts-in-Suspend/m-p/806424#M57196

Re: Payment was made

hTideGnow — Sun, 03 Apr 2022 17:58:53 GMT

Hi @Fallsgirl78 , do you see the transaction log showing PM got the money? Is the amount in Available Fund? Or how much in the Available Fund now? Post is some screenahots of the transactions and Available Fund

Re: Payment was made

YVR — Sun, 03 Apr 2022 18:05:58 GMT

You'll have to contact customer service. It seems that there is still some issues with accounts going inactive/suspended

The contact information is below

https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437

Re: Payment was made

esjliv — Sun, 03 Apr 2022 18:44:22 GMT

@Fallsgirl78 - are you services currently working? If so, and you see this message on your self serve, you may be able to ignore it.

If you have no services and your account says suspended, try topping up your account by an additional $1 and see if you can then reactivate your account.

Listing your phone as lost/stolen, then going back to find it can also retrigger your activation sometimes.

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

@YVR I like your username and avatar. 🙂