topic Re: Payment not working in Get Support

Payment not working

ericberthiaume1 — Sun, 03 Apr 2022 16:53:09 GMT

Hello.

Just received an email from public saying my payment didn't worked. Trying to transfert money to account is working but indicates 0$. Any Idea??

Re: Payment not working

Meow — Sun, 03 Apr 2022 16:57:56 GMT

If you managed to add funds to your account, maybe some delay updating web page/your account is involved.

Did you try to log out/log in to maybe force refresh?

Re: Payment not working

Dunkman — Sun, 03 Apr 2022 16:58:09 GMT

@ericberthiaume1

There was a system wide autopay failure on April 1, but that was resolved.

Is your plan/phone working right now? If not, try to manually select funds equivalent to your month's fee. That should re-start your re-activation. The website is finicky. You can also try a different webbrowser, clear cache or incognito mode.

Re: Payment not working

darlicious — Sun, 03 Apr 2022 17:04:00 GMT

@ericberthiaume1

Are you choosing amount due? Choose other amount and top up to fully cover your plan amount. Then confirm and submit your payment. Your plan should automatically reactivate if not and you see your plan amount in your available funds then go to the plans or usage page. Click on lost/stolen. Suspend your service. Log out/in. Resume your service. Your plan should automatically reactivate but your overview page may not update right away. Log out and reboot.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Payment not working

benfatto — Sun, 03 Apr 2022 17:10:41 GMT

Your plan should automatically reactivate

🤣

Re: Payment not working

darlicious — Mon, 04 Apr 2022 04:21:57 GMT

@benfatto .

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.