topic Re: no data after change the phone in Get Support

no data after change the phone

Umliun1 — Tue, 04 Jan 2022 19:25:13 GMT

i change the phone from iphone 6 plus to lg g4

after i put my simcard in , i can talk and text message but no data at all

could you help me to fix please?

Re: no data after change the phone

mimmo — Sun, 30 Jul 2017 04:43:49 GMT

If you set up the APN properly and if your G$ was on a different network before you likley need to factory reset the G4 at least once. try with sim in and tehn sim out of the phone. Cant remember which way works.

you can also try resetting the network settings

Re: no data after change the phone

SD08 — Sun, 30 Jul 2017 04:46:32 GMT

According to @imm1304, here's how to reset network:
https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/My-data-does-not-work/m-p/173346/highlight/true#M18810

Go to Settings >> General >> Backup & Reset >> Network reset

Re: no data after change the phone

mimmo — Sun, 30 Jul 2017 05:07:27 GMT

hopefully the network reset will work, but the G4 is known to need a full factory reset. It was based on this thread and several others with the same issue.

[edit] looks like the network reset should work as discussed in the thread @SD08 linked to

Re: no data after change the phone

srlawren — Sun, 30 Jul 2017 06:44:13 GMT

@Umliun1 the replies you've received so far are correct--if the G4 was used on any other network previously--and I'm going to assume it was since that's an older model and not likely one you just picked up brand new.

First try a network reset, and if it doesn't work, then factory reset.

Re: no data after change the phone

Umliun1 — Sun, 30 Jul 2017 16:10:12 GMT

network reset doent work

Re: no data after change the phone

CS_Agent — Sun, 30 Jul 2017 16:15:31 GMT

Hi Umliun1,

Thank you for reaching out to us. I'll be glad to assist you about your data usage concern.

In order to be able to use the data connection on our network, please make sure to get the right APN settings into your device by referring to this link: https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3.

Cheers

Abdoulaye

Re: no data after change the phone

Umliun1 — Sun, 30 Jul 2017 18:42:04 GMT

cant open the link

Re: no data after change the phone

CS_Agent — Sun, 30 Jul 2017 19:01:54 GMT

Hi Umliun1,

I checked the link and it works currently. Also, please make sure to use this link without the dot at the end (https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3)

Cheers

Abdoulaye