topic Account locked in Get Support

Account locked

janetordonia — Sun, 03 Apr 2022 04:43:42 GMT

Hi there,

my account was locked. I forgot my security question.

Re: Account locked

JK8 — Sun, 03 Apr 2022 04:46:28 GMT

You can wait 1 hour and try again when it becomes unlocked or you can contact a CSA by choosing the chatbot in the lower right hand corner.

Re: Account locked

computergeek541 — Sun, 03 Apr 2022 04:47:07 GMT

@janetordonia wrote:
Hi there,

my account was locked. I forgot my security question.

Go to https://widget.telus.tiia.ai/publicmobile/publicmobile.html and type "forgot security question answer".

Re: Account locked

janetordonia — Sun, 03 Apr 2022 06:35:17 GMT

My password and security question is not working when I am resetting. I forgot both

Re: Account locked

computergeek541 — Sun, 03 Apr 2022 06:53:08 GMT

@janetordonia wrote:
My password and security question is not working when I am resetting. I forgot both

Please use the instructions that I provided earlier. You won't be asked for either of those during the ticketing process. The procedure that I've mentioned to you isn't the automatic password reset page. It's a form to ask a customer support agent for help.

Re: Account locked

JL9 — Sun, 03 Apr 2022 06:53:35 GMT

In that case you will definitely have to go the CSA route. They should be able to get you back on track