topic Re: internal text messaging in Get Support

internal text messaging

CHIGOZIE — Sat, 02 Apr 2022 21:36:37 GMT

I can't send text messages internationally. The error message i keep getting is "you have entered an incorrect number. pls try again". I am here in BC Canada. I made sure the country code is added yet it still doesn't work.

Need help ASAP. Thanks

Re: internal text messaging

dust2dust — Sat, 02 Apr 2022 21:22:02 GMT

And the exit code? 011 or + in front of it all.

Re: internal text messaging

JL9 — Sat, 02 Apr 2022 21:23:34 GMT

Where are you trying to text?

Re: internal text messaging

darlicious — Sat, 02 Apr 2022 21:24:14 GMT

@CHIGOZIE

What country are you trying to text? Give us the number you are trying to text without the last 4 digits ( denote them as XXXX).

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: internal text messaging

CHIGOZIE — Sat, 02 Apr 2022 21:26:52 GMT

Country is Nigeria. Number ends with ....9406

Re: internal text messaging

CHIGOZIE — Sat, 02 Apr 2022 21:35:58 GMT

It didn't work

Re: internal text messaging

CHIGOZIE — Sat, 02 Apr 2022 21:37:11 GMT

have tried all but didn't work

Re: internal text messaging

dust2dust — Sat, 02 Apr 2022 21:37:18 GMT

Did you also try the + in front? Are you able to call in and out? Text in out anywhere else? Use your data?

Re: internal text messaging

BKNS27 — Sat, 02 Apr 2022 21:37:26 GMT

@CHIGOZIE

Did you add the person in your contact list and add 011 234 xxx-xxxx?

Re: internal text messaging

dust2dust — Sat, 02 Apr 2022 21:38:58 GMT

And is there possibly a zero in front of any of the sets of numbers? If so don't use the zero in front.

Re: internal text messaging

CHIGOZIE — Sat, 02 Apr 2022 21:39:06 GMT

yes