topic Re: Plan not working in Get Support

Plan not working

Sinmi — Sat, 02 Apr 2022 21:35:54 GMT

I activated my account yesterday but the sim is not working at all. I have also not received any mail or text regarding the activation. Please what do I do?

Re: Plan not working

Yummy — Sat, 02 Apr 2022 15:01:09 GMT

Did you activate at the store or on-line?

Did you create self-serving account?

Re: Plan not working

softech — Sat, 02 Apr 2022 15:01:31 GMT

@Sinmi did PM took the money? When you put your SIM in a phone, what is the error you got? No Network? SIM not activated? No SIM?

do you have another phone around to test the PM SIM?

Can you login to Self-serve My Account (https://selfserve.publicmobile.ca/) ? If you can is it showing Status Active?

Re: Plan not working

BKNS27 — Sat, 02 Apr 2022 16:09:20 GMT

@Sinmi

Did you leave the old SIM in the phone to wait for the text?

Do not put the PM SIM in the phone to wait for the text.

Contact a CS_Agent to restart the process if you did this by use private messaging or Chat on this Community page.

Re: Plan not working

Sinmi — Sat, 02 Apr 2022 21:33:10 GMT

Please how do I contact a CS agent. Can't find the number anywhere

Re: Plan not working

Sinmi — Sat, 02 Apr 2022 21:34:33 GMT

Yes, the monet was taken. On the site, it says i am owing $35. But $35 was debited yesterday. I am very confused

Re: Plan not working

dust2dust — Sat, 02 Apr 2022 21:35:22 GMT

There is no number. That's the username to send a private message to. That's how it works here. cs_agent. But you could try to answer some of the questions asked of you so that we might offer some ideas.

Re: Plan not working

computergeek541 — Sat, 02 Apr 2022 21:35:23 GMT

@Sinmi wrote:
Please how do I contact a CS agent. Can't find the number anywhere

Sorry, but there is no number to call customer service. All support is provided via the internet.

Re: Plan not working

Sinmi — Sun, 03 Apr 2022 01:50:35 GMT

Where do I find them

Re: Plan not working

hTideGnow — Sun, 03 Apr 2022 01:57:57 GMT

@Sinmi wrote:
Where do I find them

HI @Sinmi

for CS Agent, Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

type: Contact CS Agent
Click "Contact Us"
Click "Other"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plan not working

Sinmi — Sun, 03 Apr 2022 02:18:28 GMT

Thank you so so much