topic Re: double charged in Get Support

double charged

Superapoon — Sat, 02 Apr 2022 15:47:32 GMT

Yesterday suddenly i cannot use my phone, account posted expired and ask me to change credit card, my credit card not expire and using well for my husband account, than i retyped my credit card # again and they charged me double end up, and the whole morning i cannot use my phone, why it happened ?

Re: double charged

hTideGnow — Sat, 02 Apr 2022 15:59:22 GMT

HI @Superapoon There was the big problem yesterday with Autopay and renewal. Open a ticket with PM Support to get the service back first. I think you can also ask them to refund the double charge, it wasn't your fault yesterday

To open a ticket with PM CS Agent. Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

type: Contact CS Agent
Click "Contact Us"
Click "Other"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: double charged

Yummy — Sat, 02 Apr 2022 16:22:12 GMT

PM had major issue yesterday and many customers have been affected.

If you can log in to your account and can see funds on your account, they will be used on next renewal.

You can try contacting agent directly but expect delays in replying as they are overwhelmed with similar requests.

Re: double charged

MarieRamsey — Sat, 02 Apr 2022 16:24:01 GMT

You should demand a credit for this nonsense they have put you through. Those thieves.

Re: double charged

computergeek541 — Sat, 02 Apr 2022 21:09:26 GMT

repetitive