topic Re: Phone payment in Get Support

Phone payment

sonyasentner — Sat, 02 Apr 2022 20:06:55 GMT

Need someone to contact me asap

Re: Phone payment

BeachNBeer — Sat, 02 Apr 2022 20:08:50 GMT

@sonyasentner What issue are you having?

To make a payment you can dial 611 from your phone or log into your account.

Can you explain the issue you're having so we can try to assist you? (Don't post personal information as this is a public forum and everyone can see your posts)

Re: Phone payment

hairbag1 — Sat, 02 Apr 2022 20:11:19 GMT

You can get payment vouchers from local 7/11, then dial 611 to add to your account.

Alternative...recharge.com or ding.com. They do have small user fees...but are reasonable and reliable.

Re: Phone payment

darlicious — Sat, 02 Apr 2022 20:11:22 GMT

@sonyasentner

No one will contact you directly from the community forum. Give us some more details about your issue and we will either tell you how to fix it yourself or direct you to contact customer support if it's an account issue that only they can fix from the back end. We are here to help you learn how to manage your account and services.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Phone payment

darlicious — Sat, 02 Apr 2022 20:19:46 GMT

@BeachNBeer @hairbag1

Weird....threads are not updating correctly for me as this thread is still showing as unread and my post is appearing before both of yours?

Edit:

Okay for some reason the settings changed from oldest to newest? Switched back and all is good with the world again. Except they are still showing as unread?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: Phone payment

BeachNBeer — Sat, 02 Apr 2022 20:38:47 GMT

@darlicious For me, the forums haven't worked correctly since they did those silly updates 😔😔

Re: Phone payment

JL9 — Sat, 02 Apr 2022 20:51:07 GMT

Uh oh what is the issue is it worse since the update

Re: Phone payment

JL9 — Sat, 02 Apr 2022 20:52:31 GMT

I'm assuming this has to do with the big autopay/payment issue from yesterday. If the phone is still not working contact an agent, if it is working but you were double charged, you can either reach out to them and request a refund or use the extra funds in your balance on your next renewal