topic Re: trying to change SIM in Get Support

trying to change SIM

evahollyway — Sat, 02 Apr 2022 19:00:07 GMT

i got a new sim because i lost my phone

i can’t add it without using email or my #

and i can’t access either because my phones gone

how do i do this

Re: trying to change SIM

dust2dust — Sat, 02 Apr 2022 19:01:54 GMT

Can you not access your email webmail? If you have no way way to get email then all you can do is ask the support people to change it for you.

Re: trying to change SIM

Yummy — Sat, 02 Apr 2022 19:04:17 GMT

If you remember your password and/or security answer you can log in into self-serving account and swap SIMs. You do not need phone to do that.

If you do not remember pass/sec. answ. they you will have to talk to agent to help you out.

Send a private message to the CSA - agent by clicking Here

Re: trying to change SIM

evahollyway — Sat, 02 Apr 2022 19:07:05 GMT

you do need an email or #

i can’t access my email without my #

Re: trying to change SIM

dust2dust — Sat, 02 Apr 2022 19:10:20 GMT

So your webmail also needs 2FA verification? That's quite the jam you're in. I'll need to check my emails and see about using another email address.

Re: trying to change SIM

JL9 — Sat, 02 Apr 2022 19:22:16 GMT

You may be able to do it via agent with security questions.

If yo know your phone number but can't access your email on a computer or another device, they should be able to assist you.

Re: trying to change SIM

darlicious — Sat, 02 Apr 2022 20:22:00 GMT

@evahollyway

Your only option is to ask customer support to perform the SIM swap for you. Make sure you also have your payment card details handy to answer the extra verification questions.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: trying to change SIM

computergeek541 — Sat, 02 Apr 2022 21:25:12 GMT

Re: trying to change SIM

Ali03 — Sun, 03 Apr 2022 15:52:59 GMT

@dust2dust wrote:
So your webmail also needs 2FA verification?

What kind of e-mails is that? It will be pain to receive codes on phone every time just to use email.

Re: trying to change SIM

dust2dust — Sun, 03 Apr 2022 16:55:07 GMT

Ali03: I'm probably old-fashioned. I use a client on my devices. So they don't require verification and if they did then it was only once. I use imap on my mobile. I use pop on my main computer. I rarely use webmail. I don't know what evahollyway uses. Her email was on her phone and somehow connected. Without that then she needs another way to get email. I suggested the webmail access method.

There are other logins that do require the phone number for verification. I don't like them. Perhaps for this exact reason. I hold out with email as long as I can.

But now we haven't heard from her in a while so I guess she has gotten through with the support people and is all fixed up.