topic Service Back in Get Support

Service Back

Leo57 — Sat, 02 Apr 2022 19:13:44 GMT

So guys just to update all of you. Get in touch with an agent. He added a credit on his end and ir worked. I am back. If the first agent doesnt help you text a different agent and so on . Dont give up. Some agents are better at this job than others. Good luck to you all

Re: Service Back

dabr — Sat, 02 Apr 2022 19:15:54 GMT

@Leo57 Great news, but perhaps post this in the main thread on this issue? Here's the link: https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-System-Issue-Accounts-in-Suspend/td-p/806424

Re: Service Back

JL9 — Sat, 02 Apr 2022 19:19:07 GMT

Glad to hear!

Re: Service Back

darlicious — Sat, 02 Apr 2022 20:08:19 GMT

@Leo57

Good advice on contacting a second CSA. I was given that advice when I first switched to pm. If you don't agree with hour first answer then always seek a second opinion.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.