topic Re: Reset password in Get Support

Reset password

paulas — Sat, 02 Apr 2022 16:50:57 GMT

Have been trying to make a payment since yesterday, forgot my password, went to "forgot password", entered my email and confirmed, keeps saying my login failed

Re: Reset password

hTideGnow — Sat, 02 Apr 2022 16:53:57 GMT

HI @paulas you cannot reset via Forgot Password? Try to open a ticket with PM CS Agent:

To open a ticket with PM Support. Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Reset password

dust2dust — Sat, 02 Apr 2022 16:55:07 GMT

So you did not get the security question after entering your email address twice? Maybe try a different browser or device or use incognito.