topic Re: Porting number into PM and porting PM number to another plan in Get Support

Porting number into PM and porting PM number to another plan

selvynna — Tue, 04 Jan 2022 19:25:11 GMT

So I basically want to port two number simultaneously, and not lose the public mobile plan or any of my number. Let me explain in detail.

I currently have a 711 speakout number which I want to port into my existing public mobile plan. My current public mobile number I want to port into a telus plan (paid for by work).

So how should I do this? If I do the speakout - public mobile port first, will my current number be unregistered?

If I port my public mobile number to telus first, will I lose my public mobile plan?

How should I do this?

Re: Porting number into PM and porting PM number to another plan

mimmo — Sat, 29 Jul 2017 17:37:33 GMT

you can keep one or the other.

porting in cancels your current PM number

porting out cancels your PM plan.

You can not do both. you need to decide what is most important to you.

What plan are you currently on with PM? maybe there can be some suggestions

Re: Porting number into PM and porting PM number to another plan

CS_Agent — Sat, 29 Jul 2017 17:39:58 GMT

Hi @selvynna,

I just sent you a private message, please read it and write back to me with the requested information privately.

Cordially,

Gregory.

Re: Porting number into PM and porting PM number to another plan

wetcoaster — Sat, 29 Jul 2017 17:42:09 GMT

Looks to me like you'll be loosing either your PM number or your PM plan. And unfortunately there is no way around it (There are plenty of threads with similar scenarios that come to the same conclusion, at least one of them confirmed by the moderators...).

If you port your Speakout number to PM first you'll keep the Speakout number and the PM plan but loose the PM number.

If you port your PM number to Telus first you'll keep both your numbers but loose your PM plan since your account will be closed when you port out.

The only solution to keep both numbers and your PM plan that I can see would be porting the Speakout number to Telus.

Re: Porting number into PM and porting PM number to another plan

mimmo — Sat, 29 Jul 2017 17:49:16 GMT

@CS_Agent your reply implies that it is possible to port out from PM and to port into the old account/plan.

Can you please clarify.

The standard advice given in the community, as this question has been asked numerous times, is that you can either keep number and close account or lose a number and keep the account.

Re: Porting number into PM and porting PM number to another plan

wetcoaster — Sat, 29 Jul 2017 17:51:21 GMT

I'm just too slow with my replies... They are also based on previous posts in the community. Like @mimmo I'm curious about the reply from the moderator team.

Re: Porting number into PM and porting PM number to another plan

SD08 — Sat, 29 Jul 2017 17:53:32 GMT

I'm curious too. (Subscribed for replies.)

Re: Porting number into PM and porting PM number to another plan

MarieHelene_L — Sat, 29 Jul 2017 18:21:03 GMT

Hey everyone,

You are all correct! Porting out your PM number will automatically close and deactivate your PM account.

Porting in a number to your PM account will free the number linked to your account and put it back into the pool of available numbers for everyone to choose from.

Feel free to let me know if you have any other questions 🙂

Marie

Re: Porting number into PM and porting PM number to another plan

NDesai — Sat, 29 Jul 2017 18:24:13 GMT

Thank you Marie for clarifying.

Re: Porting number into PM and porting PM number to another plan

SD08 — Sat, 29 Jul 2017 18:36:21 GMT

@MarieHelene_L wrote:
Hey everyone,

You are all correct! Porting out your PM number will automatically close and deactivate your PM account.

Porting in a number to your PM account will free the number linked to your account and put it back into the pool of available numbers for everyone to choose from.

Feel free to let me know if you have any other questions 🙂

Marie

@MarieHelene_L

So in the case of the OP's original question here, are you saying if the customer ported the Speakout 7-11 number into the PM plan, that would release the PM number so that a Telus or PM employee can possibly retrieve it for the same customer's Telus plan? Would that be why moderator Gregory was private messaging the OP with a request for personal information? Just wondering why else there would be a request from a mod for details.

Re: Porting number into PM and porting PM number to another plan

mimmo — Sat, 29 Jul 2017 18:36:33 GMT

@MarieHelene_L thanks for the reply and clarification.

That was the common assumption in the community. The original Moderator reply by asking for a private message with account details instead of stating/ confirming that the request was not possible, made it seem like the request was actualy possible.

Re: Porting number into PM and porting PM number to another plan

MarieHelene_L — Sat, 29 Jul 2017 18:47:13 GMT

@SD08

Gregory misunderstood the OP's request! He thought OP wanted to port their number. I clarified it with him 🙂

I think it might be possible for us to manually retrieve and assign the lost number to the new Telus account. I'm not 100% sure if that's possible, but I'm positive there's probably a way to work around that 🙂

Marie

Re: Porting number into PM and porting PM number to another plan

SD08 — Sat, 29 Jul 2017 19:01:41 GMT

@MarieHelene_L wrote:
@SD08

Gregory misunderstood the OP's request! He thought OP wanted to port their number. I clarified it with him 🙂

I think it might be possible for us to manually retrieve and assign the lost number to the new Telus account. I'm not 100% sure if that's possible, but I'm positive there's probably a way to work around that 🙂

Marie

@MarieHelene_L

Okay, thanks for the clarifications, Marie.

I guess, due to the complications and uncertainty of success, you'd still want us to continue advising customers the same as we have before, that this is generally not an option, right?

Re: Porting number into PM and porting PM number to another plan

zhadj030 — Sat, 29 Jul 2017 19:24:48 GMT

**Sneaking in quietly, and subscribing**..

Re: Porting number into PM and porting PM number to another plan

MarieHelene_L — Sat, 29 Jul 2017 20:23:13 GMT

@SD08

Exactly

Re: Porting number into PM and porting PM number to another plan

selvynna — Sat, 29 Jul 2017 20:47:29 GMT

Thanks everyone for your replies. I definitely do not want to lose my PM number, so looks like I'll be shopping around for a new phone plan for my secondary number.

Re: Porting number into PM and porting PM number to another plan

mimmo — Sat, 29 Jul 2017 20:55:14 GMT

Check out zoomer. 2gb promo for 40.50 /month ends 31st and includes a phone. Some zoomer retention plans after 6 months can get you 4gb/month

Re: Porting number into PM and porting PM number to another plan

will13am — Sat, 29 Jul 2017 21:40:42 GMT

This has to be one of the most frequently asked questions. The response should be stickied.

Re: Porting number into PM and porting PM number to another plan

srlawren — Sun, 30 Jul 2017 06:25:59 GMT

@will13am wrote:
This has to be one of the most frequently asked questions. The response should be stickied.

@will13am indeed. @MarieHelene_L any chance of getting a knowledge base article perhaps?

Re: Porting number into PM and porting PM number to another plan

srlawren — Sun, 30 Jul 2017 06:29:09 GMT

@zhadj030 wrote:
**Sneaking in quietly, and subscribing**..

@SD08 wrote:
I'm curious too. (Subscribed for replies.)

@SD08, @zhadj030 hopefully you guys know that you don't have to reply in order to subscribe to a thread? If you scroll to the top of the thread, there's a grey Topic Options button. Clicking it bring up a menu of options, including "Subscribe". The results are the same as when you subscribe by replying, but without requiring a reply.

There's nothing wrong with your replies or letting us know you're interesting in watching further replies, but just in case you did it becuase you didn't know about the option, I mentioned it.