topic Re: Rewards not applied in Get Support

Rewards not applied

mehdi_aaa — Sat, 02 Apr 2022 15:19:50 GMT

Yesterday, my plan didn't renew (I had to renew it manually) which caused a second payment on my credit card. I also realized that the rewards (-7$) were not applied. I can't see them on the account like before.

How can I fix this? Thanks!

Re: Rewards not applied

dust2dust — Sat, 02 Apr 2022 15:38:24 GMT

Did you possibly switch to the points system? Check your payment history for the renewal amounts debited and credited. You can see the rewards logging in to the new login system. https://www.publicmobile.ca/myrewards

Re: Rewards not applied

mehdi_aaa — Sat, 02 Apr 2022 15:49:46 GMT

No I didn't join reward points. It was working last month and I never logged in to the account

Re: Rewards not applied

BKNS27 — Sat, 02 Apr 2022 16:12:29 GMT

@mehdi_aaa

You need to click on My Rewards section and re-enter your email and password.

There is a new format to the Self Serve page.

Re: Rewards not applied

Yummy — Sat, 02 Apr 2022 16:18:51 GMT

Most likely since account did not renew automatically as usual, rewards were not applied.

Only agent can help you out as manual payment will not trigger rewards to be applied.

Send a private message to the CSA - agent by clicking Here