topic Re: Purchased a Top Up in Get Support

Purchased a Top Up

Paul76 — Sat, 02 Apr 2022 15:03:10 GMT

Purchased a gig top up on March 31 and have not received any data on account as of today. All out of data here...now what?

Re: Purchased a Top Up

hairbag1 — Sat, 02 Apr 2022 15:05:01 GMT

Purchasing add-ons are a 2 step process. First add $$ to Available Funds..then go back and buy your add-on.

Look in Available Funds and see if your $$ are still there...now go and buy your add-on. Restart phone.

Re: Purchased a Top Up

Dunkman — Sat, 02 Apr 2022 15:05:50 GMT

@Paul76

Do you see the 1GB data add on in your self service account, under Data and Add on section?

Purchasing an add on is a two step process. Need to load funds into available balance and then purchase the add-on.

Re: Purchased a Top Up

Yummy — Sat, 02 Apr 2022 15:05:52 GMT

Purchasing an add-on after logging in into your PM account is a two-step process. You need to load funds first and then purchase add on.

Add funds to your PM account: Any funds to buy add-ons come from your balance, so manually add funds to your available balance first.
Buy Add-On: You will actually buy the add-on after you add funds to your account or else you won't have funds to actually buy the add-on. Funds to buy add-on come from Your account (after adding funds in step #1) and not directly from your credit card.

Re: Purchased a Top Up

softech — Sat, 02 Apr 2022 15:06:32 GMT

@Paul76 If you log into My Account, do you see $15 showing up as Available Fund in My Account, did you see the 1GB showing up in the My Account & Add-on section? If you don't see it there but seeing $15 in Available Fund, then as @hairbag1 said, you just loaded the fund and didn't make the purchase after.

Re: Purchased a Top Up

JL9 — Sat, 02 Apr 2022 15:10:02 GMT

Was that the issue? Did you get it active and good to go?

Re: Purchased a Top Up

Paul76 — Sat, 02 Apr 2022 22:13:29 GMT

That's exactly what I needed to do. Thanks 👍