topic Re: addons in Get Support

addons

mariomdiaz — Sat, 02 Apr 2022 01:54:30 GMT

Why I just after added 1gb of data in addons I got a text message saying that I have already used 75% of my data? I want my money back

Re: addons

softech — Sat, 02 Apr 2022 01:57:13 GMT

@mariomdiaz If you login to My Account, under My Data & Add-ons, do you see the 1GB data you just bought? If not, check if you see any money there as Available Fund on My Account. If so, is there $15 in Available Fund? Buying amount is a 2 steps process, 1. Add Fund, 2. Buying of the addon. Some people just loaded the fund into Available Fund and not aware they need to do step 2 to complete the purchase

Re: addons

JL9 — Sat, 02 Apr 2022 02:06:53 GMT

Go by what your account says, many seem to get this 75% text in error and the meter in your self serve account is accurate.

Re: addons

darlicious — Sat, 02 Apr 2022 02:08:20 GMT

@mariomdiaz

It is likely an errant text message. Always refer to your overview page for the most accurate data usage reading.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Re: addons

PMSiteIsBuggy — Sat, 02 Apr 2022 02:47:11 GMT

Hi, Log into your account and check your usage on the 1gb you purchased. If not used, it should still be there as a line item and not 25% unless that was accidently used.

I once accidently used a load of data up with phone app updates instead of make it use wifi.

Re: addons

hairbag1 — Sat, 02 Apr 2022 03:30:18 GMT

@mariomdiaz wrote:
Why I just after added 1gb of data in addons I got a text message saying that I have already used 75% of my data? I want my money back

I wonder if the message you got was to remind you that you've used up 75% of regular plan data...not add-on data.

Re: addons

kb_mv — Sat, 02 Apr 2022 12:28:56 GMT

@hairbag1 wrote: I wonder if the message you got was to remind you that you've used up 75% of regular plan data...not add-on data.

@hairbag1 @mariomdiaz I receive warning messages when I get close on plan data but never for the add ons, gifted or purchased.