topic My account is suspended =< in Get Support

My account is suspended =<

Toronto1931 — Tue, 04 Jan 2022 19:25:03 GMT

Hi, i have switched my plan from 3 months $111 to 1 month $47. it is suppose to switch over today (july 29)and i made payment few days in advace (july 17) and the fund is sitting at the account. now the account is suspended. can not make call and no data.

This is what my payment tab looks like

Your service is currently suspended due to insufficient funds.

Available Funds: $47.00

Estimated amount due: $64.00

The amount due is based on your current Rate Plan

does that mean it is $64 and not $47?

Thanks so much

Re: My account is suspended =<

mimmo — Sat, 29 Jul 2017 15:44:31 GMT

If you have no service you need to send a private message to moderator_team

Re: My account is suspended =<

Jorno — Sat, 29 Jul 2017 15:57:46 GMT

It looks as though the system failed to switch to the one month plan and is attempting to renew the three month plan: $47 + $64 = $111. In case you don't know, click here for information on how to contact moderators.

Good luck! I hope your service is reactivated soon.