topic Re: Simcard fraud in Get Support

Simcard fraud

perebozi — Fri, 01 Apr 2022 23:59:28 GMT

my simcard has been hacked. What do I do?

Re: Simcard fraud

hTideGnow — Sat, 02 Apr 2022 00:02:27 GMT

HI @perebozi Can you explain what happened in details?

Do you find your SIM not working today? did you login to My Account and check if the last 4 digits shows there match your SIM card number?

Re: Simcard fraud

dabr — Sat, 02 Apr 2022 00:13:17 GMT

@perebozi Did your account get renewed today and you don't have service now? Then it's related to PM having technical issues with the autopay renewal and have been trying to get it resolved, however, without success so far.

Here's the announcement from PM staff earlier: https://productioncommunity.publicmobile.ca/t5/Announcements/System-Issue-Accounts-in-Suspend/td-p/806424

Re: Simcard fraud

perebozi — Sat, 02 Apr 2022 00:17:37 GMT

The last 4 digits match my account but I can't make or receive calls.

Re: Simcard fraud

perebozi — Sat, 02 Apr 2022 00:18:49 GMT

Hi, yes I'm on automatic payment and my bill is due today and has been deducted.

Re: Simcard fraud

dust2dust — Sat, 02 Apr 2022 00:20:55 GMT

perebozi: Then yes as mentioned you were impacted by this large problem in the system today. You haven't been hacked.

Re: Simcard fraud

BKNS27 — Sat, 02 Apr 2022 00:41:39 GMT

@perebozi

FYI,

There is a massive

outage on the PM system today so don’t worry…you haven’t been hacked.
Hopefully the system will be back in service soon.

Re: Simcard fraud

hTideGnow — Sat, 02 Apr 2022 00:38:47 GMT

@BKNS27 wrote:
@perebozi
FYI,
There is a massive
outage on the Telus system today so don’t worry…you haven’t been hacked.
Hopefully the system will be back in service soon.

HI @BKNS27 , Telus or PM? Telus has problem over there, too?

Re: Simcard fraud

BKNS27 — Sat, 02 Apr 2022 00:42:06 GMT

@hTideGnow

PM…edited

Re: Simcard fraud

Yummy — Sat, 02 Apr 2022 00:41:42 GMT

@perebozi wrote:
The last 4 digits match my account but I can't make or receive calls.

Not to worry. PM has major issue, nothing to do with your SIM or your Plan.

Re: Simcard fraud

JL9 — Sat, 02 Apr 2022 00:52:43 GMT

https://productioncommunity.publicmobile.ca/t5/Announcements/System-Issue-Accounts-in-Suspend/m-p/806664#M57217