topic Re: Not receiving SMS verification codes. Ideas on how to resolve this issue? in Get Support

Not receiving SMS verification codes. Ideas on how to resolve this issue?

Starfish — Fri, 01 Apr 2022 23:28:17 GMT

Any ideas on how to resolve the issue of not receiving sms verification codes?

Re: Not receiving SMS verification codes. Ideas on how to resolve this issue?

JL9 — Fri, 01 Apr 2022 23:29:08 GMT

Are you receiving any texts at all? Or is it just verification codes? As you have probably seen many are facing an issue that has affected all service.

Re: Not receiving SMS verification codes. Ideas on how to resolve this issue?

Yummy — Fri, 01 Apr 2022 23:41:07 GMT

@Starfish wrote:
Any ideas on how to resolve the issue of not receiving sms verification codes?

Do you mean in general or just today?

If it is only today, just turn your phone off and go for a leisure walk. PM has major service issue so whatever you try do, will not properly work.

Re: Not receiving SMS verification codes. Ideas on how to resolve this issue?

darlicious — Fri, 01 Apr 2022 23:41:32 GMT

@Starfish

How long have you been pm customer? Did you port in your phone number or pick a new one? If it is a new number is it also a new area code?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin#.

Re: Not receiving SMS verification codes. Ideas on how to resolve this issue?

Starfish — Sat, 02 Apr 2022 00:05:14 GMT

just verification codes. Still receiving text. Set up a service request.