topic Re: My 2 GB bonus cannot be activate in Get Support

My 2 GB bonus cannot be activate

DPhares — Fri, 01 Apr 2022 20:42:34 GMT

I saw the promotion 2GB bonus for the new arrival on PM and I'm new so I tried to get it but I can't, then I would like to know why I can't get it ?

Re: My 2 GB bonus cannot be activate

Meow — Fri, 01 Apr 2022 20:45:26 GMT

Did you enter proper promo code at the time of opening an account?

Did you open account today but code did not work?

Re: My 2 GB bonus cannot be activate

softech — Fri, 01 Apr 2022 20:46:39 GMT

@DPhares Did you already activate and do not see the 2GB on your My Account? If so, that could take up to 2 business day for PM to add to your account

Or you cannot enter the code during activation?

If you have entered the code during activation without problem, waited 2 days and still don't see the 2GB on your account , under My Promotion section, please open a ticket with PM Support

1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: My 2 GB bonus cannot be activate

JL9 — Fri, 01 Apr 2022 21:45:32 GMT

There are a few 2GB data promos, they have different conditions. Did your plan meet the one you entered?

Re: My 2 GB bonus cannot be activate

DPhares — Sat, 02 Apr 2022 00:13:02 GMT

yes I active my account yesterday and didn't work for me

Re: My 2 GB bonus cannot be activate

DPhares — Sat, 02 Apr 2022 00:15:19 GMT

cannot enter the code during my opening account and now I dont know how to get it because the account is already open since yesterday.