topic Re: online form to return a used phone not working in Get Support

online form to return a used phone not working

cc115 — Fri, 01 Apr 2022 19:57:07 GMT

Submitted all required information with online form to return a phone (within 30 days)....phone number, order number, 15 digit number on phone, etc. After selecting RETURN button and then YES to send me the mailer--the RETURN button is automatically de-selected. Even worse, the SUBMIT button at the bottom of the screen remains inactive. I can't get any customer agent to help on this.

I feel I'm being blocked from making a return on a phone that's not working. I got help to re-set my email, but then agents went quiet for 5 hours. I've re-submitted help requests--nothing.

Any similar experience out there?

Re: online form to return a used phone not working

Meow — Fri, 01 Apr 2022 20:16:33 GMT

I doubt you were blocked from returning phone. No reason for that...

PM had issues with autopay, accounts, etc.

For returns you can contact agent directly: Send a private message to the CSA - agent by clicking Here

Re: online form to return a used phone not working

cc115 — Fri, 01 Apr 2022 20:54:46 GMT

Sent multiple PM messages directly...no replies. No customer service. Thank you for link. But it's the same one I've used with no response. Started this 6 hours ago now.

Re: online form to return a used phone not working

Meow — Fri, 01 Apr 2022 21:27:56 GMT

@cc115 wrote:
Sent multiple PM messages directly...no replies. No customer service. Thank you for link. But it's the same one I've used with no response. Started this 6 hours ago now.

Eh... I doubt you will get any response from agent today due to massive issues PM is having with autopay and who knows what else.