topic Re: Number port out in Get Support

Number port out

mattbustin — Fri, 01 Apr 2022 20:53:53 GMT

I am trying to port out number from PM to other provider but did not receive SMS from PM for port out consent

Re: Number port out

softech — Fri, 01 Apr 2022 20:55:31 GMT

@mattbustin You will need to contact the new provider and confirm if anything was missed. They can retrigger the porting process, which will re-trigger the text. Of course, your PM account has to be active and you need to have your PM SIM in a phone ready to receive text

If you still unable to receive the text, please open a ticket via this direct link:
https://urlshortner.tiia.ai/Lc9xk8

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Number port out

Yummy — Fri, 01 Apr 2022 20:55:51 GMT

Maybe today is not good day for any activity with PM account. I would suggest to wait a day or two until it is resolved and the try again.

Issues at PM.
https://productioncommunity.publicmobile.ca/t5/Announcements/System-Issue-Accounts-in-Suspend/td-p/806424