topic Re: I can't make a call it says to call *611 in Get Support

I can't make a call it says to call *611

Buzzroger — Fri, 01 Apr 2022 18:17:17 GMT

Re: I can't make a call it says to call *611

softech — Fri, 01 Apr 2022 18:21:20 GMT

@Buzzroger It could be that your account is current suspended? Please login to My Account and confirm if your account status is active or suspended.

If your new cycle date is supposed to be today and you used Autopay to make the payment, it could be that Autopay failed and caused your issue. PM confirmed that there was problem last night with Autopay and they are looking into the issue now:

https://productioncommunity.publicmobile.ca/t5/Announcements/System-Issue-Accounts-in-Suspend/td-p/806424

If that was the case for you , you will have to login to My Account and make a manual payment to resume the service

Re: I can't make a call it says to call *611

SophieWeng — Fri, 01 Apr 2022 18:39:12 GMT

I have the same problem, what can we do?

Re: I can't make a call it says to call *611

softech — Fri, 01 Apr 2022 18:43:07 GMT

@SophieWeng The announcement said they will try to get it resolved by 4pm.

Check PM already took the money but just not renew your service yet, maybe you should wait

But if you have confirmed that PM has not taken any money yet, then you can manually paid and renew the service yourself. Just login to My Account, Payment, One Time Payment, use the option Other (Enter the desired payment amount) and manually enter the plan amount and submit the payment

If the payment made successfully that way, then logoff from My Account and reboot the phone and you should be good

Re: I can't make a call it says to call *611

Yummy — Fri, 01 Apr 2022 18:44:02 GMT

@SophieWeng wrote:
I have the same problem, what can we do?

As per announcement, service and payments should be restored at 16:00 today

Re: I can't make a call it says to call *611

Clemhoeck — Fri, 01 Apr 2022 19:01:36 GMT

I am having the same problem. I tried a few things, taking out my sim card and trying in another phone, restarting, turning it off, suspending and reactivating my account. Nothing seems to work!!! This is very frustrating! I cannot call out and calls are going to my vm.

Re: I can't make a call it says to call *611

JL9 — Fri, 01 Apr 2022 19:02:22 GMT

Please keep us updated on if and when they resolve it for you

Re: I can't make a call it says to call *611

softech — Fri, 01 Apr 2022 19:03:39 GMT

@Clemhoeck Check if PM already took the money for this coming cycle. If so, maybe you should wait, they said to have the issue resolved by 4pm

But if PM has not taken the money yet, then you would want to make a manual payment (using the option "Other (Enter the desired payment amount)" instead of Amount Due. Couple members able to get the service back by manually paying it

Re: I can't make a call it says to call *611

Clemhoeck — Fri, 01 Apr 2022 19:12:22 GMT

Nope that did not work either.

Re: I can't make a call it says to call *611

Clemhoeck — Fri, 01 Apr 2022 20:08:19 GMT

Will this be resolved today???

Re: I can't make a call it says to call *611

Clemhoeck — Fri, 01 Apr 2022 20:20:22 GMT

Did not work.

Re: I can't make a call it says to call *611

softech — Fri, 01 Apr 2022 20:22:19 GMT

@Clemhoeck Might have to wait for PM to resolve the issue. So far no update.

If you are worry, you might want to open a ticket with PM Support:

1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: I can't make a call it says to call *611

computergeek541 — Sat, 02 Apr 2022 00:37:13 GMT

This same information and suggested were provided much earlier