topic Re: Changed plan in Get Support

Changed plan

Karen64 — Fri, 01 Apr 2022 18:50:33 GMT

I just changed my plan to start immediately. How long does it take? I am getting very frusterated wit

Re: Changed plan

computergeek541 — Fri, 01 Apr 2022 18:55:44 GMT

@Karen64 wrote:
I just changed my plan to start immediately. How long does it take? I am getting very frusterated wit

Immediate plan changes are supposed to be instant.

Re: Changed plan

dabr — Fri, 01 Apr 2022 18:55:58 GMT

@Karen64 It should be immediately if you've paid for any difference and selected Change Immediately and didn't go to the recommended option of Change at Next Renewal since PM doesn't offer refunds or pro-rate. Have you tried rebooting the phone?

Re: Changed plan

Karen64 — Fri, 01 Apr 2022 19:03:01 GMT

I did opt for change immediate. i have rebooted my phone twice. I still can't access mobile data.

Re: Changed plan

JL9 — Fri, 01 Apr 2022 19:04:46 GMT

I read somewhere it could take up to 48 hours if you are changing from 3G to 4G, but I think data in general should be immediate.

Re: Changed plan

computergeek541 — Fri, 01 Apr 2022 19:06:07 GMT

@JL9 wrote:
I read somewhere it could take up to 48 hours if you are changing from 3G to 4G, but I think data in general should be immediate.

Plan changes doin't take 48 hours. The 48 hour element relates only to the speed change.

Re: Changed plan

Karen64 — Fri, 01 Apr 2022 19:07:12 GMT

Is there somewhere I can call or text to get this corrected

Re: Changed plan

dabr — Fri, 01 Apr 2022 19:07:53 GMT

@Karen64 Not sure if this will help but perhaps try topping up your account with $1 and logging out and rebooting. It may also be because PM has been experiencing issues with failed autopay for many customers and are in the process of trying to fix it.

BTW, make sure to clear your cache/cookies and enable incognito/privacy mode or try another browser before logging into your account.

Re: Changed plan

dabr — Fri, 01 Apr 2022 19:10:46 GMT

@Karen64 You can submit a ticket via the chatbot bottom right of the screen or via the envelope icon top right and send a private message to CS_Agent for customer support.

Edit: or you can use the following links to chatbot or CS_Agent:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Changed plan

Meow — Fri, 01 Apr 2022 20:24:13 GMT

@dabr wrote:
@Karen64 It should be immediately if you've paid for any difference

Changing plan immediately customer will get charged for a full plan cost not 'difference' and renewal date counter starts at the same time.

Re: Changed plan

darlicious — Fri, 01 Apr 2022 23:22:52 GMT

@Karen64

There is an ongoing system issue affecting customers who went thru renewal last night. It is quite possible that by choosing to change your plan immediately has caused your account to be affected by this system issue. You can contact customer support to see if they have the ability to fix your issue or if you are stuck like everyone else.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin#.

Re: Changed plan

computergeek541 — Sat, 02 Apr 2022 00:29:18 GMT