topic Re: help me in Get Support

help me

Baynejl — Fri, 01 Apr 2022 18:51:42 GMT

i paid for my phone i changed the plan it took the money but my phone wont work and i cant submit a ticket or find a live person ive been doing this for 3 hours now im so upset and frustrated

Re: help me

computergeek541 — Fri, 01 Apr 2022 18:54:31 GMT

@Baynejl wrote:
i paid for my phone i changed the plan it took the money but my phone wont work and i cant submit a ticket or find a live person ive been doing this for 3 hours now im so upset and frustrated

In your Self Serve account, is your plan reported as active or as suspended? There's currently some type of system issue leding to an increase in suspended accounts. it's possible that you might be caught up in that. Hopefully, this will be addressed shortly.

Re: help me

hTideGnow — Fri, 01 Apr 2022 18:55:40 GMT

HI @Baynejl If your plan supposed to be renewed this morning, then yes, system problem:

https://productioncommunity.publicmobile.ca/t5/Announcements/System-Issue-Accounts-in-Suspend/td-p/806424

they hope to have everything resolved by 4pm

Re: help me

darkomega — Fri, 01 Apr 2022 18:57:38 GMT

Fingers crossed for the best for all involved in this ongoing problem today.

Re: help me

darlicious — Fri, 01 Apr 2022 19:03:43 GMT

@Baynejl

It appears you are caught up in today's major system issue. Pm is currently addressing the issue and has promised to have it fixed by 4pm eastern. Give it another hour and report back if it doesn't get fixed by then. If you have wifi download textnow so that you can call and text for free in the meantime.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin#.

Re: help me

JL9 — Fri, 01 Apr 2022 19:05:41 GMT

Post once your phone is up and running again..thanks

Re: help me

Meow — Fri, 01 Apr 2022 20:27:53 GMT

@hTideGnow wrote:
HI @Baynejl If your plan supposed to be renewed this morning, then yes, system problem:
https://productioncommunity.publicmobile.ca/t5/Announcements/System-Issue-Accounts-in-Suspend/td-p/806424

they hope to have everything resolved by 4pm

WHY this announcement is not on MAIN page, big, bold and in red? I do not mind answering similar questions over and over again in order to calm down people.

I cannot imagine how people are frustrated particularly if they use PM for business or to get in touch with relatives in need.

Re: help me

hTideGnow — Fri, 01 Apr 2022 20:30:14 GMT

HI @Meow I missed that announcement until I see people keep referring to that.

Yes, should be RED BOLD

Everything will be fine, it's April's Fool

Re: help me

Meow — Fri, 01 Apr 2022 20:32:26 GMT

@hTideGnowneither did I see that 'announcement' until somebody dug it out.

It was like whispering 'fire' while building is burning.