topic Form for a Ticket is not working in Get Support

Form for a Ticket is not working

Chuckwagon — Fri, 01 Apr 2022 17:06:23 GMT

I need to submit for a ticket to return a certified cell phone within 30 days yet the form in Community will not let me submit? Need help please.

Re: Form for a Ticket is not working

BeachNBeer — Fri, 01 Apr 2022 17:08:41 GMT

@Chuckwagon send them a private message via link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Form for a Ticket is not working

Yummy — Fri, 01 Apr 2022 17:09:19 GMT

No, ticketing does not work properly.

Send a private message to the CSA - agent by clicking Here

Re: Form for a Ticket is not working

Chuckwagon — Fri, 01 Apr 2022 17:20:01 GMT

Thanks BeachnBeer, appreciate info, I hope it leads to something fruitful.

Re: Form for a Ticket is not working

Chuckwagon — Fri, 01 Apr 2022 17:21:00 GMT

Thanks, I used BeachnBeer link, maybe it is the same thing.

Re: Form for a Ticket is not working

BeachNBeer — Fri, 01 Apr 2022 17:24:47 GMT

@Chuckwagon Yes same link. @Yummy just made it look fancy 🙂

Re: Form for a Ticket is not working

BeachNBeer — Fri, 01 Apr 2022 17:27:01 GMT

@Chuckwagon The link lets you private message Public Mobile workers directly. Keep an eye out on your inbox on these forums. The envelope icon top rightish is your inbox. That's where they will write you back.

Re: Form for a Ticket is not working

rolande-1945 — Mon, 30 May 2022 19:00:07 GMT

All I got was a go around

Re: Form for a Ticket is not working

hTideGnow — Mon, 30 May 2022 19:02:57 GMT

HI @rolande-1945 What was the trouble you get? Unable to open ticket?

If so, message PM support directly if you cannot open via Chatbot

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent